Shipping & Returns
Shipping Policy
Order placed before 4pm EST ship same day M, W, Th, & F. Some orders ship the same hour placed. Check your shipping address before placing orders. Outdate address information when using PayPal is common. Batteries and orders over $150 typically ship UPS ground and small items ship USPS. Tracking numbers are automatically sent when shipping is purchased. If you did not receive a tracking number and we are not responding, chances are the email address provided was incorrect and you should contact us at HOTPAXX@gmail.com
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HOT PAXX services the lower 48 states and Hawaii.
Return Policy
If you change your mind about a product and it is in new condition, you can return it to HOT PAXX for refund within 60 days of your purchase. 20% restocking fee for kits, and 10% restocking fee for all other items. Buyer pays return shipping.
Warranty
If you believe you have received a defective product contact HOTPAXX@gmail.com and we will provide a replacement.
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Controllers are tested by the factory before shipping and can be damaged by incorrect installation or programming and therefore are not covered by warranty.
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HOT PAXX warranties batteries for one year against major defects prohibiting basic function. Warranty does not cover damage due to prolonged short circuit or water damage.
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If you have a problem with something we sold you, please tell us about it - we would like the opportunity to make it right and to learn from it.