Returns & Shipping
Return Policy
If you change your mind about a product and it is in new condition, you can return it to HOT PAXX for refund within 60 days of your purchase. 20% restocking fee for kits, and 10% restocking fee for all other items. Buyer pays return shipping.
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Controllers can be damaged by incorrect wiring or programming and are non-returnable.
​Retaining your original packaging is recommend in case you need to return your battery or if it requires service. The original battery packaging with foam is required to comply with shipping regulations. Your charge and discharge leads are the biggest risk for short circuit during transport and need to protected as they were when you received your battery. Batteries not recieved in original packaging will have $40 deducted from your refund. Batteries should be shipped UPS ground.
Motors not recieved in original packaging will have $15 deducted from your refund.
If your product has evidence of installation, it is no longer new and your refund will be deducted based on received condition.
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Please allow up to 10 days for refunds to post to your account. This is the electronic transaction time.
Shipping Policy
Order placed before 4pm EST ship same day M, W, Th, & F. Some orders ship the same hour placed. Check your shipping address before placing orders. Outdate address information when using PayPal is common. Batteries and orders over $25 typically ship UPS ground and small items ship USPS. Tracking numbers are automatically sent when shipping is purchased. If you did not receive a tracking number and we are not responding, chances are the email address provided was incorrect and you should contact us at HOTPAXX@gmail.com
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See UPS transit time map at the bottom of our site to estimate delivery time.
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Batteries orders to PO Box's cannot ship UPS ground and will be refunded.
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HOT PAXX services the USA and Canada but due to regulations does not ship batteries outside the contiguous 48 states.
Battery Restock
Battery restock dates are estimates and subject to change. When dates are firm the time will be added in Easter Standard Time (EST).